Privacy Policy

Last updated: March 29, 2026

All4Reds LLC, operating as TxtOrder ("TxtOrder," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based ordering platform and visit our website at txtorders.com (collectively, the "Service").

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address when you place an order, request a demo, or contact us.
  • Order Information: Menu items ordered, delivery address, order preferences, and customization details.
  • Payment Information: Payment is processed by our third-party payment processor (Stripe). We do not store your full credit card number, but we may receive the last four digits and card type for order confirmation purposes.
  • Business Information: If you are a restaurant partner, we collect your business name, address, menu details, POS system information, and contact details.
  • Communications: SMS messages exchanged during the ordering process, and any emails or form submissions you send us.

Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URL, pages visited, and timestamps when you visit our website.
  • SMS Metadata: Phone number, message timestamps, and carrier information necessary for SMS delivery.
  • Cookies and Tracking: We use essential cookies for website functionality. We do not use third-party advertising trackers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food orders
  • Facilitate communication between customers, our AI ordering system, and restaurants
  • Coordinate delivery through our delivery partner (DoorDash)
  • Process payments through our payment processor (Stripe)
  • Send order confirmations, delivery updates, and receipts via SMS
  • Provide customer support and respond to inquiries
  • Improve our AI ordering assistant and platform functionality
  • Provide analytics and reporting to restaurant partners
  • Comply with legal obligations

3. SMS Communications

By texting our platform, you consent to receive SMS messages related to your order, including order confirmations, payment links, delivery updates, and receipts. Message and data rates may apply. Message frequency varies based on your ordering activity.

Opt-Out Instructions

You may opt out of SMS communications at any time:

  • Text STOP to any TxtOrder number to unsubscribe from all messages
  • Text HELP to any TxtOrder number for assistance

After texting STOP, you will receive a single confirmation message. You will not receive any further messages unless you re-subscribe by texting START or initiating a new order.

We will never send unsolicited marketing messages via SMS. All SMS communications are directly related to orders you initiate or customer support you request.

4. How We Share Your Information

We share your information only in the following circumstances:

  • Restaurant Partners: We share order details and delivery information with the restaurant fulfilling your order.
  • Delivery Partners: We share delivery addresses and order information with DoorDash to facilitate delivery.
  • Payment Processor: We share necessary payment information with Stripe to process transactions.
  • AI Service Provider: Order conversation data is processed by Anthropic (Claude AI) to facilitate the ordering experience. This data is processed in accordance with Anthropic's data usage policies.
  • Cloud Infrastructure: Our platform is hosted on Amazon Web Services (AWS) with data stored in the United States.
  • Legal Requirements: We may disclose information when required by law, court order, or governmental regulation.

We do not sell your personal information to third parties. We do not share your data with third-party advertisers.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Order data: Retained for 3 years for reporting and support purposes.
  • SMS conversation logs: Retained for 1 year.
  • Account information: Retained for the duration of your relationship with us, plus 1 year after your last order.

You may request deletion of your personal data by contacting us at blake@txtorders.com.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure access controls and authentication
  • Regular security audits and monitoring
  • PCI-compliant payment processing through Stripe

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability (receive your data in a structured format)
  • Opt out of SMS communications (text STOP)

To exercise any of these rights, contact us at blake@txtorders.com.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., DoorDash delivery tracking). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

All4Reds LLC, operating as TxtOrder
Email: blake@txtorders.com
Website: txtorders.com